Privacy Policy 88malaysia

1Introduction

88malaysia values the privacy of every user who entrusts us with their personal information. As a responsible online entertainment platform, we are committed to ensuring your personal data is always protected, managed transparently, and never misused under any circumstances.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It describes the types of information we collect, the purposes for collecting it, and the rights you hold as a user of our platform.

By using any 88malaysia service, you consent to us processing your personal information in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.

2Information We Collect

88malaysia collects several categories of information to ensure our services run smoothly and securely:

A. Information You Provide Directly

• Full name as shown on official identification documents (MyKad or passport)
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account and digital wallet details for deposit and withdrawal purposes
• Identity verification documents (KYC) such as a copy of your MyKad or bank statement

B. Information Collected Automatically

• IP address and general location information
• Device type, operating system and browser version
• Gaming activity data and transaction history
• Login time, session duration and usage patterns
• Cookie data and similar tracking technologies

3How We Use Your Data

All information we collect is used solely for legitimate purposes related to the operation of the 88malaysia platform. We do not use your data for any other purpose without your consent.

You may withdraw consent to receive promotional communications at any time by contacting our support team or using the unsubscribe link in our emails.

4Information Sharing With Third Parties

88malaysia does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, we may share your data in certain limited circumstances:

• Payment Service Provider — To securely process your deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, and GrabPay.
• Identity Verification Provider — Certified KYC partners to verify your identity documents in line with compliance requirements.
• Technology Service Provider — Hosting companies, cloud infrastructure, and cybersecurity providers that help us operate the platform.
• Regulatory Authorities — When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Anti-Money Laundering (AML) — Shared with relevant bodies to ensure compliance with Malaysian financial laws.

All third parties we work with are required to adhere to data protection standards equal to or higher than our own. Data sharing is conducted on a strictly need-to-know basis.

5Data Security

88malaysia continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorized access, data breaches, and misuse.

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Database-level data encryption using AES-256 for stored sensitive information
• Two-factor authentication (2FA) is available for all user accounts
• 24/7 security monitoring by an in-house IT security team
• Periodic security audits by independent third parties
• Strict internal access controls — only authorised staff may access user data
• A comprehensive cybersecurity incident response plan that is regularly tested

While we take all reasonable steps to protect your information, no security system can guarantee 100% protection. We encourage you to also play your part by using a strong password and not sharing your login details with anyone.

6Cookies & Tracking Technologies

88malaysia uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform for continuous improvement.
• Functional Cookies — Stores user preferences such as language, theme, and display settings for your convenience.
• Security Cookies — Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the 88malaysia platform.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold:

To exercise any of the above rights, please contact our support team via Live Chat or email us at [email protected]. We will process your request within 14 business days.

8Data Retention Period

88malaysia retains your personal information for as long as your account is active or as needed to provide services to you. The specific retention period for each data category is as follows:

• Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• KYC Documents — Retained for the duration of the active account period plus 5 years after account closure.
• Support communication records — Retained for 3 years for reference and dispute resolution purposes.
• Game activity logs — Retained for 12 months for complaints and internal audit purposes.
• Login and security data — Retained for 90 days for security and investigation purposes.

Once the retention period ends, your data will be securely deleted or anonymised using industry-standard procedures. Anonymised data can no longer be linked to your identity and may be used for internal analytics purposes.

9Changes to This Privacy Policy

88malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be revised whenever a material amendment is made.

For significant changes that affect your privacy rights, we will provide advance notice via in-platform notifications or email to the address registered on your account. The minimum notice period is 14 days before the changes take effect.

Continued use of the 88malaysia platform after any updates to the privacy policy are published means you accept the latest version of that policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Email — [email protected]